Getting Help — MDSteps Support & Help Center
We provide multiple ways to reach our team. You can access the Support Portal at mdsteps.com/support (no login required) or from inside your dashboard (Dashboard → Support).
Ways to Get Help
- Knowledge Base (self-help): Step-by-step guides and troubleshooting.
Browse the Knowledge Base - Submit a ticket: Best for account, billing, or technical issues.
Open the Support Portal - Email: support@mdsteps.com
How to Open a Ticket
- Go to mdsteps.com/support or open Dashboard → Support.
- Choose the category that fits (Account, Billing, Technical, Content, Community).
- Describe the issue and attach screenshots if possible.
Include this for fastest help: account email, order ID (if billing), device & browser, exact error text, and the time the issue occurred.
Response Times
- Typical: ~24 hours
- Urgent exam-day: 2–4 hours
For urgent exam-day issues, submit a ticket via the portal and add “Urgent: Exam Day” in the subject. (If the form includes a priority field, select Urgent.)
Common Requests
- Billing/Receipts: You can always download receipts in Dashboard → Account → Billing. If anything looks off, attach your order ID in the ticket.
- Login/Verification Emails: See “Not receiving emails?” in the Knowledge Base, then contact Support if messages still don’t arrive.
- Technical Issues: Tell us the page URL, steps to reproduce, and a screenshot of any error.
Privacy & Safety
Please do not include patient-identifiable information in tickets or emails. The Support Portal is secure and accessible without login if you’re locked out.
At-a-Glance
Support Portal: https://mdsteps.com/support (also in Dashboard → Support)
Contact: support@mdsteps.com
KB first • Ticket for issues • Email if you prefer
Replies: ~24h (typical) • 2–4h (urgent exam-day)
Include: account email • order ID • device+browser • error text • timestamp