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Account & Login
· 3 articles
How do I delete my account?
Account Deletion & Privacy We respect your privacy and will permanently delete your account and data upon request. Account deletion is not self-service &mda…
Account & Login
3 months ago
How do I reset my password?
Reset or Change Your Password If you forget your password, MDSteps makes it easy to reset securely. If you’re already logged in, you can change your passw…
Account & Login
3 months ago
How do I update my email or username?
Update Your Login Email or Username You can update your login email and username from your dashboard. Email changes require verification; usernames have a coold…
Account & Login
3 months ago
Billing & Payments
· 4 articles
Can I pause or extend my subscription?
Pauses & Extensions We allow extensions for certain circumstances. Your subscription will automatically pause (no action needed), and you can extend access …
Billing & Payments
3 months ago
How do I download invoices or receipts?
Receipts & Billing History Receipts are always accessible in your dashboard. Renewal receipts are emailed automatically and also stored in your account. Fin…
Billing & Payments
3 months ago
How do refunds work?
Refunds & Money-Back Policy MDSteps is an instant-access digital platform; therefore all sales are generally final and refunds are not offered. Important: B…
Billing & Payments
3 months ago
Which payment methods do you accept?
Payments & Billing (Stripe) All payments are processed securely through Stripe. We never store full card numbers on MDSteps. Security: Card data is tokenize…
Billing & Payments
3 months ago
ECFMG/MyIntealth
· 10 articles
“Already Registered” Lock & When It Clears
Who this is for: You see “already registered” when trying to start a new application.Summary: This lock appears if you have an active registration, …
ECFMG/MyIntealth
3 months ago
CFMG/EMSWP Enrollment Verification: Status Meanings & Timing
Who this is for: Your case shows Pending/Accepted and you’re unsure what happens next.Summary: Pending = ECFMG is waiting on your school via EMSWP. Accept…
ECFMG/MyIntealth
3 months ago
Choosing a 2026 Eligibility Window
Choosing a 2026 Eligibility Window Who this is for: You want your 3-month window to end in 2026.Summary: The Booklet is just the rule set; you don’t &ldqu…
ECFMG/MyIntealth
3 months ago
Eligibility Period Extension: “Accepted” but No Pay Button
IMGs whose My Cases shows Enrollment Verification = Accepted for a Step eligibility period extension, but there’s no “Pay Extension” option an…
ECFMG/MyIntealth
3 months ago
Name Change & Identity Docs (Passport vs. Permit name)
Summary: Your Scheduling Permit name must exactly match the name on the ID you bring to Prometric (minor capitalization/middle-name format differences are the o…
ECFMG/MyIntealth
3 months ago
Payment Problems (international cards, duplicate charges, refund timelines)
Summary: Intealth accepts credit/debit cards (Visa/MasterCard/Discover/AmEx) and ACH from a U.S. bank. Paper checks and money orders are no longer accepted. Som…
ECFMG/MyIntealth
3 months ago
Prometric Rescheduling & No-Show Rules (fees, deadlines, what resets eligibility)
Summary: Reschedule directly with Prometric using your permit details. Fees depend on how close you are to your test date; there’s no fee ≥46 days out,…
ECFMG/MyIntealth
3 months ago
Reapplying After an Expired Eligibility Period (IMG)
Who this is for: Your Step 1/2 eligibility period ended without testing (or you missed the extension deadline).Summary: Once an eligibility period expires, exte…
ECFMG/MyIntealth
3 months ago
Recovering/Linking an Old ECFMG Account in MyIntealth (for non-US IMGs)
Summary If you are an IMG that completed ECFMG registration steps prior to August 2025 (including NotaryCam/identity), and planned to take USMLE later, and now …
ECFMG/MyIntealth
4 months ago
Scheduling Permit 101 (when it appears, where to download, how it updates)
Audience: IMGs waiting to schedule or reprint a permit. Summary: The permit posts after ECFMG processes your application and (if needed) your school’s enr…
ECFMG/MyIntealth
3 months ago
Exam Prep
· 3 articles
How should I use the CCS Runner effectively?
CCS Runner Overview The CCS Runner simulates Step 3 clinical patient cases. Your goal is to recognize life-threatening problems, order appropriate tests an…
Exam Prep
3 months ago
What are dosage calculators, and how do I use them?
Dosage Calculators — How to Use Them The Calculators page lets you convert between mg↔tablets↔mL, build pediatric liquid doses, compute IV infus…
Exam Prep
3 months ago
What’s the best way to simulate a real exam?
Simulating a Real Exam The most effective way to replicate test day is to combine QBank (in Timed Mode) with CCS Runner under strict, exam-like conditions. This…
Exam Prep
3 months ago
Features & Usage
· 6 articles
How do auto-flashcards work?
Auto-Flashcards Auto-flashcards convert your missed QBank questions into concise study cards automatically. They’re designed for fast, targeted review so …
Features & Usage
3 months ago
How do I create a custom QBank block?
Custom Blocks (Target Your Weak Areas) Good to know: The QBank is adaptive—as you practice, it automatically emphasizes your weakest systems and disciplin…
Features & Usage
3 months ago
How do I track my weak areas?
Analytics Dashboard — Find & Drill Your Weak Areas The Analytics dashboard highlights low-performing systems so you can focus practice where it matter…
Features & Usage
3 months ago
What are “cheat sheets” in MDSteps?
Cheat Sheets (High-Yield, Quick Review) Cheat sheets are concise study aids built into your dashboard. They cover high-yield labs, common drug doses, diagnostic…
Features & Usage
3 months ago
What is the difference between Tutor Mode and Timed Mode?
QBank Practice Modes: Tutor vs Timed The QBank offers two distinct practice modes so you can learn concepts first and then train exam pacing. Quick Comparison F…
Features & Usage
3 months ago
What is the student community?
Student Community — How to Use It The Community board connects you with other MDSteps learners by Step (Step 1, Step 2 CK, Step 3). Ask que…
Features & Usage
3 months ago
General
· 2 articles
Do you offer group or institutional licenses?
Institutional Partnerships (Med Schools & Hospitals) Yes, MDSteps partners with medical schools and hospitals for cohort and enterprise use. Email sales@mds…
General
3 months ago
How do I contact MDSteps support?
Getting Help — MDSteps Support & Help Center We provide multiple ways to reach our team. You can access the Support Portal at mdsteps.com/support (no …
General
3 months ago
Getting Started
· 7 articles
Build a Simple Daily Study Plan (60/90/120-Minute)
Building your first daily study plan. Use these small, realistic templates to keep momentum. Scale up on weekends or during dedicated periods. 60-Minute Plan 10…
Getting Started
3 months ago
CCS Runner Quickstart (Step 3)
CCS Runner Quickstart (Step 3) Learn the core flow for timed CCS cases: stabilize first, order early, advance time wisely, and reassess. Core Flow ABCs first: a…
Getting Started
3 months ago
Choose Your First Blocks (Tutor vs Timed) + Adaptive QBank
Choose Your First Blocks (Tutor vs Timed) + Adaptive QBank Start with Tutor for learning, then move to Timed for pacing. Mixed practice is adaptive and automati…
Getting Started
3 months ago
Custom Blocks for Fast Gains
Custom Blocks for Fast Gains When you need a concentrated burst on one topic, create a Custom Block—great for quickly fixing weak systems or disciplines. …
Getting Started
3 months ago
Platform Tour: Dashboard & Quick Launch
Platform Tour: Dashboard & Quick Launch A quick map of where everything lives so you can start fast and find tools later without digging. Main Areas Quick L…
Getting Started
3 months ago
Use Analytics to Drive Your Study
Use Analytics to Drive Your Study The Analytics dashboard surfaces your low-performing systems so you can target them with Custom Blocks and adaptive mixed sess…
Getting Started
3 months ago
Your First Week on MDSteps
Getting Started: Your First Week on MDSteps A simple 7-day plan to set up your account, run your first blocks, and learn the core tools (QBank, Analytics, CCS, …
Getting Started
3 months ago
Technical Issues
· 4 articles
Site looks broken on mobile — why?
Best Experience: Desktop (Chrome / Firefox) MDSteps is optimized for desktop prep. You’ll get the smoothest performance and full feature set— especi…
Technical Issues
3 months ago
The CCS Runner is not loading — what should I do?
CCS Runner won’t load — Troubleshooting Checklist Use this step-by-step guide to fix common loading issues with CCS Runner. Work from top to bottom.…
Technical Issues
3 months ago
Why am I not receiving MDSteps emails?
Not Receiving MDSteps Emails? Try These Fixes If you aren’t receiving emails (verification, receipts, password reset, thread notifications), work through …
Technical Issues
3 months ago
Why is my dashboard not updating?
Analytics Dashboard Appears Stuck If your analytics dashboard isn’t updating or looks frozen, use this checklist to quickly resolve the most common causes…
Technical Issues
3 months ago
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